View Source aws_ssm_contacts (aws v1.0.4)
Systems Manager Incident Manager is an incident management console designed to help users mitigate and recover from incidents affecting their Amazon Web Services-hosted applications.
An incident is any unplanned interruption or reduction in quality of services.
Incident Manager increases incident resolution by notifying responders of impact, highlighting relevant troubleshooting data, and providing collaboration tools to get services back up and running. To achieve the primary goal of reducing the time-to-resolution of critical incidents, Incident Manager automates response plans and enables responder team escalation.Summary
Functions
Activates a contact's contact channel.
To remove a contact from Incident Manager, you can delete the contact.
To no longer receive engagements on a contact channel, you can delete the channel from a contact.
Deletes a rotation from the system.
Incident Manager uses engagements to engage contacts and escalation plans during an incident.
Returns the resolution path of an engagement.
Returns a list of shifts based on rotation configuration parameters.
Adds a resource policy to the specified contact or escalation plan.
Sends an activation code to a contact channel.
Starts an engagement to a contact or escalation plan.
Stops an engagement before it finishes the final stage of the escalation plan or engagement plan.
Tags a contact or escalation plan.
Functions
Activates a contact's contact channel.
Incident Manager can't engage a contact until the contact channel has been activated.To remove a contact from Incident Manager, you can delete the contact.
Deleting a contact removes them from all escalation plans and related response plans. Deleting an escalation plan removes it from all related response plans. You will have to recreate the contact and its contact channels before you can use it again.To no longer receive engagements on a contact channel, you can delete the channel from a contact.
Deleting the contact channel removes it from the contact's engagement plan. If you delete the only contact channel for a contact, you won't be able to engage that contact during an incident.Deletes a rotation from the system.
If a rotation belongs to more than one on-call schedule, this operation deletes it from all of them.Incident Manager uses engagements to engage contacts and escalation plans during an incident.
Use this command to describe the engagement that occurred during an incident.Returns the resolution path of an engagement.
For example, the escalation plan engaged in an incident might target an on-call schedule that includes several contacts in a rotation, but just one contact on-call when the incident starts. The resolution path indicates the hierarchy of escalation plan > on-call schedule > contact.Returns a list of shifts based on rotation configuration parameters.
The Incident Manager primarily uses this operation to populate the Preview calendar. It is not typically run by end users.Adds a resource policy to the specified contact or escalation plan.
The resource policy is used to share the contact or escalation plan using Resource Access Manager (RAM). For more information about cross-account sharing, see Setting up cross-account functionality: https://docs.aws.amazon.com/incident-manager/latest/userguide/xa.html.Sends an activation code to a contact channel.
The contact can use this code to activate the contact channel in the console or with theActivateChannel operation. Incident Manager can't engage a contact channel until it has been activated.
Starts an engagement to a contact or escalation plan.
The engagement engages each contact specified in the incident.Stops an engagement before it finishes the final stage of the escalation plan or engagement plan.
Further contacts aren't engaged.Tags a contact or escalation plan.
You can tag only contacts and escalation plans in the first region of your replication set.