View Source GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswer (google_api_contact_center_insights v0.13.0)

An answer to a QaQuestion.

Attributes

answerSources (type: list(GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswerAnswerSource.t), default: nil) - List of all individual answers given to the question.
answerValue (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue.t, default: nil) - The main answer value, incorporating any manual edits if they exist.
conversation (type: String.t, default: nil) - The conversation the answer applies to.
qaQuestion (type: String.t, default: nil) - The QaQuestion answered by this answer.
questionBody (type: String.t, default: nil) - Question text. E.g., "Did the agent greet the customer?"
tags (type: list(String.t), default: nil) - User-defined list of arbitrary tags. Matches the value from QaScorecard.ScorecardQuestion.tags. Used for grouping/organization and for weighting the score of each answer.

Summary

Types

t()

Functions

decode(value, options)

Unwrap a decoded JSON object into its complex fields.

Types

t()

@type t() ::
  %GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswer{
    answerSources:
      [
        GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswerAnswerSource.t()
      ]
      | nil,
    answerValue:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue.t()
      | nil,
    conversation: String.t() | nil,
    qaQuestion: String.t() | nil,
    questionBody: String.t() | nil,
    tags: [String.t()] | nil
  }

Functions

decode(value, options)

@spec decode(struct(), keyword()) :: struct()

Unwrap a decoded JSON object into its complex fields.