View Source GoogleApi.Dialogflow.V2.Model.GoogleCloudDialogflowV2beta1ResponseMessageLiveAgentHandoff (google_api_dialogflow v0.88.3)

Indicates that the conversation should be handed off to a human agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example: In the entry fulfillment of a CX Page if entering the page indicates something went extremely wrong in the conversation. In a webhook response when you determine that the customer issue can only be handled by a human.

Attributes

metadata (type: map(), default: nil) - Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

Summary

Types

t()

Functions

decode(value, options)

Unwrap a decoded JSON object into its complex fields.

Types

t()

@type t() ::
  %GoogleApi.Dialogflow.V2.Model.GoogleCloudDialogflowV2beta1ResponseMessageLiveAgentHandoff{
    metadata: map() | nil
  }

Functions

decode(value, options)

@spec decode(struct(), keyword()) :: struct()

Unwrap a decoded JSON object into its complex fields.