View Source GoogleApi.Dialogflow.V2.Model.GoogleCloudDialogflowV2beta1ResponseMessageLiveAgentHandoff (google_api_dialogflow v0.88.0)
Indicates that the conversation should be handed off to a human agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example: In the entry fulfillment of a CX Page if entering the page indicates something went extremely wrong in the conversation. In a webhook response when you determine that the customer issue can only be handled by a human.
Attributes
-
metadata
(type:map()
, default:nil
) - Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.
Summary
Functions
Unwrap a decoded JSON object into its complex fields.
Types
@type t() :: %GoogleApi.Dialogflow.V2.Model.GoogleCloudDialogflowV2beta1ResponseMessageLiveAgentHandoff{ metadata: map() | nil }
Functions
Unwrap a decoded JSON object into its complex fields.