Twilio.Flex.V1.Insight.QualityManagement.AssessmentsService (twilio_elixir v0.1.1)

Service for Assessments API operations.

Operations: list, create, update

Summary

Functions

create(client, params \\ %{}, opts \\ [])

list(client, params \\ %{}, opts \\ [])

Get assessments done for a conversation by logged in user

stream(client, params \\ %{}, opts \\ [])

Stream: Get assessments done for a conversation by logged in user (lazy auto-pagination).

update(client, sid, params \\ %{}, opts \\ [])

Update a specific Assessment assessed earlier

Functions

create(client, params \\ %{}, opts \\ [])

@spec create(Twilio.Client.t(), map(), keyword()) ::
  {:ok, Twilio.Resources.Flex.V1.Insight.QualityManagement.Assessments.t()}
  | {:ok, map(), map()}
  | :ok
  | {:error, Twilio.Error.t()}

credo:disable-for-next-line Credo.Check.Readability.MaxLineLength

Add assessments against conversation to dynamo db. Used in assessments screen by user. Users can select the questionnaire and pick up answers for each and every question.

Operation: CreateInsightsAssessments | Tags: FlexV1Assessments

Required Parameters

Parameter	Type	Description
`AgentId`	string	The id of the Agent
`AnswerId`	string	The id of the answer selected by user
`AnswerText`	string	The answer text selected by user
`CategoryName`	string	The name of the category
`CategorySid`	string	The SID of the category
`MetricId`	string	The question SID selected for assessment
`MetricName`	string	The question name of the assessment
`Offset`	number	The offset of the conversation.
`QuestionnaireSid`	string	Questionnaire SID of the associated question
`SegmentId`	string	Segment Id of the conversation