InsightsSegments resource.
Properties
| Field | Description |
|---|---|
account_id | The unique id for the account. |
agent_id | The unique id for the agent. |
agent_link | The link to the agent conversation. |
agent_name | The name of the agent. |
agent_phone | The phone number of the agent. |
agent_team_name | The team name to which agent belongs. |
agent_team_name_in_hierarchy | he team name to which agent belongs. |
assessment_percentage | The percentage scored on the Assessments. |
assessment_type | The type of the assessment. |
customer_link | The link to the customer conversation. |
customer_name | The name of the customer. |
customer_phone | The phone number of the customer. |
date | The date of the conversation. |
external_id | The unique id for the conversation. |
external_segment_link | The hyperlink to recording of the task event. |
external_segment_link_id | The uuid for the external_segment_link. |
media | The media identifiers of the conversation. |
segment_id | To unique id of the segment |
segment_recording_offset | The offset value for the recording. |
url | Format: uri |
Summary
Types
@type t() :: %Twilio.Resources.Flex.V1.Insight.InsightsSegments{ account_id: String.t() | nil, agent_id: String.t() | nil, agent_link: String.t() | nil, agent_name: String.t() | nil, agent_phone: String.t() | nil, agent_team_name: String.t() | nil, agent_team_name_in_hierarchy: String.t() | nil, assessment_percentage: String.t() | nil, assessment_type: String.t() | nil, customer_link: String.t() | nil, customer_name: String.t() | nil, customer_phone: String.t() | nil, date: String.t() | nil, external_contact: String.t() | nil, external_id: String.t() | nil, external_segment_link: String.t() | nil, external_segment_link_id: String.t() | nil, media: String.t() | nil, queue: String.t() | nil, segment_id: String.t() | nil, segment_recording_offset: String.t() | nil, url: String.t() | nil }