@type t() :: %ExVcom.Model.TicketDetails{
  assignee: String.t() | nil,
  cause: String.t(),
  causeId: integer() | nil,
  createdAt: DateTime.t(),
  description: String.t(),
  designation: String.t(),
  fieldService: boolean() | nil,
  id: String.t(),
  includeInReports: String.t() | nil,
  lastChangedAt: DateTime.t() | nil,
  outage: ExVcom.Model.TicketOutage.t() | nil,
  priority: String.t() | nil,
  rectifiedAt: DateTime.t() | nil,
  severity: String.t() | nil,
  status: String.t(),
  summary: String.t() | nil,
  systemKey: String.t()
}