View Source GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1RuntimeAnnotation (google_api_contact_center_insights v0.13.0)

An annotation that was generated during the customer and agent interaction.

Attributes

annotationId (type: String.t, default: nil) - The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
answerFeedback (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1AnswerFeedback.t, default: nil) - The feedback that the customer has about the answer in data.
articleSuggestion (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1ArticleSuggestionData.t, default: nil) - Agent Assist Article Suggestion data.
conversationSummarizationSuggestion (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData.t, default: nil) - Conversation summarization suggestion data.
createTime (type: DateTime.t, default: nil) - The time at which this annotation was created.
dialogflowInteraction (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1DialogflowInteractionData.t, default: nil) - Dialogflow interaction data.
endBoundary (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1AnnotationBoundary.t, default: nil) - The boundary in the conversation where the annotation ends, inclusive.
faqAnswer (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1FaqAnswerData.t, default: nil) - Agent Assist FAQ answer data.
smartComposeSuggestion (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData.t, default: nil) - Agent Assist Smart Compose suggestion data.
smartReply (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1SmartReplyData.t, default: nil) - Agent Assist Smart Reply data.
startBoundary (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1AnnotationBoundary.t, default: nil) - The boundary in the conversation where the annotation starts, inclusive.
userInput (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput.t, default: nil) - Explicit input used for generating the answer

Summary

Types

t()

Functions

decode(value, options)

Unwrap a decoded JSON object into its complex fields.

Types

t()

@type t() ::
  %GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1RuntimeAnnotation{
    annotationId: String.t() | nil,
    answerFeedback:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1AnswerFeedback.t()
      | nil,
    articleSuggestion:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1ArticleSuggestionData.t()
      | nil,
    conversationSummarizationSuggestion:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData.t()
      | nil,
    createTime: DateTime.t() | nil,
    dialogflowInteraction:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1DialogflowInteractionData.t()
      | nil,
    endBoundary:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1AnnotationBoundary.t()
      | nil,
    faqAnswer:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1FaqAnswerData.t()
      | nil,
    smartComposeSuggestion:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData.t()
      | nil,
    smartReply:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1SmartReplyData.t()
      | nil,
    startBoundary:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1AnnotationBoundary.t()
      | nil,
    userInput:
      GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput.t()
      | nil
  }

Functions

decode(value, options)

@spec decode(struct(), keyword()) :: struct()

Unwrap a decoded JSON object into its complex fields.