View Source Zendesk.Ticket (zendesk v0.0.3)

@type t() :: %Zendesk.Ticket{
  allow_attachments: term(),
  allow_channelback: term(),
  assignee_id: term(),
  brand_id: term(),
  collaborator_ids: term(),
  created_at: term(),
  custom_fields: term(),
  description: term(),
  due_at: term(),
  email_cc_ids: term(),
  external_id: term(),
  follower_ids: term(),
  followup_ids: term(),
  forum_topic_id: term(),
  group_id: term(),
  has_incidents: term(),
  id: term(),
  is_public: term(),
  organization_id: term(),
  priority: term(),
  problem_id: term(),
  raw_subject: term(),
  recipient: term(),
  requester_id: term(),
  satisfaction_rating: term(),
  sharing_agreement_ids: term(),
  status: term(),
  subject: term(),
  submitter_id: term(),
  tags: term(),
  type: term(),
  updated_at: term(),
  url: term(),
  via: term()
}

Link to this section Functions

after_changes(ticket, macro)

@spec after_changes(t(), Zendesk.Macro.t()) :: Zendesk.Client.Operation.t()

Returns the full ticket object as it would be after applying the macro to the ticket.

It doesn't actually change the ticket.

create(ticket_params)

@spec create(map()) :: Zendesk.Client.Operation.t()

Create a Ticket with the given parameters.

create_comment(ticket, comment_params)

@spec create_comment(t(), map()) :: Zendesk.Client.Operation.t()

Create a Comment for the given Ticket.

get_comments(ticket)

@spec get_comments(t()) :: Zendesk.Client.Operation.t()

Get Comments for the given Ticket.

list()

@spec list() :: Zendesk.Client.Operation.t()

Get a list of Zendesk.Tickets.

If passed to Zendesk.request!/1 it will return only the first results from the list. You can create a Stream to paginate over all results by calling Zendesk.stream!/1.

For instance:

 # get 400 tickets
 Zendesk.Ticket.list()
 |> Zendesk.stream!()
 |> Stream.take(400)
 |> Enum.to_list()
 |> IO.inspect()

show(id)

@spec show(pos_integer()) :: Zendesk.Client.Operation.t()

Get a specific Zendesk.Ticket.

update(ticket, ticket_params)

@spec update(t() | integer(), map()) :: Zendesk.Client.Operation.t()

Update a Ticket with the given parameters.

Settings View Source Zendesk.Ticket (zendesk v0.0.3)

Link to this section Summary

Types

Functions

Link to this section Types

t()