GoogleApi.Dialogflow.V2.Model.GoogleCloudDialogflowCxV3ResponseMessageLiveAgentHandoff (google_api_dialogflow v0.66.2) View Source

Indicates that the conversation should be handed off to a live agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example: In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation. In a webhook response when you determine that the customer issue can only be handled by a human.


  • metadata (type: map(), default: nil) - Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

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Unwrap a decoded JSON object into its complex fields.

Link to this section Types


t() ::
    metadata: map() | nil

Link to this section Functions


decode(struct(), keyword()) :: struct()

Unwrap a decoded JSON object into its complex fields.