GoogleApi.Dialogflow.V2.Model.GoogleCloudDialogflowCxV3ResponseMessageLiveAgentHandoff (google_api_dialogflow v0.66.2) View Source
Indicates that the conversation should be handed off to a live agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example: In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation. In a webhook response when you determine that the customer issue can only be handled by a human.
nil) - Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.